Assisted commerce

Does your sales process include intermediaries who offer personalized advice?

Do you sell complex products or services like insurance, mortgages, or reservations?

Is there a complex tracking structure behind each potential client?

SO YOUR MODEL IS
Assisted COMMERCE

This is how we can help you

Our Full Digital Commerce structure and vision allow us to provide services across the entire chain of the Assisted Commerce model: end to end.

Market research, strategy, and demand planning.

Market research is fundamental for identifying opportunities and developing solid strategies to stimulate demand for the offered products or services. This involves defining clear objectives, segmenting the market, and designing tactics to attract potential customers. We will address aspects such as:

Demand Generation

Implement actions to generate interest and demand for the offered products or services: acquisition channels and digital audiences.

Conversion

User experience and CRO

Retention and Monetization

Once a customer has been acquired, it is important to retain them and maximize their value over time. This involves implementing loyalty strategies, offering additional services, and optimizing the monetization of each customer.

Data

Web analytics and CRM, Incrementality, and MMM (Marketing Mix Modeling).

Lead management revenue optimization

Effectively manage leads (potential customers) and optimize revenue. This involves closely tracking the customer lifecycle, nurturing qualified leads, and maximizing sales opportunities.

The Foundations

Transversally to all of this, we have the capability to set up infrastructure: establishing the solid foundations necessary to efficiently and effectively operate an assisted commerce business. This may include technology, information systems, operational processes, and the appropriate organizational structure.

And also transversally, we offer to organize customer service: we help you implement a system or platform for commerce assistance, which may include digital tools, chatbots, customer service personnel, among other resources, to facilitate and improve the user experience during the purchasing process.