Direct commerce
Do you sell physical products like clothing, footwear, or food without intermediaries to close the sale?
Do you sell digital products like software, books, electronics, or music directly to the consumer?
Do you provide services through digital platforms without the need for intermediaries or personalized follow-ups for each client or prospect?
THEN YOUR MODEL IS
DIRECT COMMERCE
This is how we can help you
Our Full Digital Commerce structure and vision allow us to provide service across the entire Direct Commerce model: end to end.
Market Analysis
We help you analyze your competitive environment to evaluate your competitors and their strategies. We identify consumption trends by analyzing consumer preferences and purchasing behaviors in your sector. Additionally, we conduct precise customer segmentation, defining your ideal audience based on their characteristics and behaviors.
Strategy
We evaluate and determine the appropriate distribution channels to reach customers efficiently and effectively in an omnichannel strategy for a consistent shopping experience, whether in physical stores, e-commerce, social media, etc.
Moreover, we assist you with inventory and pricing strategy to establish competitive prices that maximize revenue and profitability while strengthening your market positioning.
Operating System of Digital Commerce
Data
We help you collect, analyze, and use data to better understand customers, predict future behaviors, and make informed decisions.
Conversion
We optimize the conversion process to turn visitors into customers through techniques such as web design, user experience optimization, and more.
Demand Generation
Developing effective marketing strategies to attract new customers and foster loyalty among existing ones is key, and we are prepared to do it.
Retention and Monetization
Implement loyalty programs and monetization strategies to increase customer lifetime value.
Fulfillment and Last-Mile Deliveries
Finally, you must ensure fast and reliable delivery of your products, even in the last mile of the delivery process, as well as manage returns.
The Foundations
Across all of this, we know that starting with solid foundations is key to succeeding with a Full Digital Commerce strategy. We have the capability to set up a functional and attractive e-commerce platform (at Elogia, we advocate for Shopify!), while also having a deep understanding of the legal framework, both for e-commerce and specific to the sector.
Additionally, in the Customer Service area, we provide support to help you manage assisted phone sales, as well as support customers during pre-sale and post-sale processes.
